Customer Support

Have a question about your order? I’m here to help! Browse the most common order FAQs below. If you still have issues with your order, please click here to contact me.

You can access your downloads in three different locations.

  1. Your account – If you created an account during the checkout process, you can access your download links on your account page found here. You can also use your account to view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
  2. Your Order Confirmation Screen – Once your order is completed you should be redirected to a confirmation page like this one. This page lists your unique download link in the order details. Click the links to start downloading!
  3. Your Order Confirmation Email – Once you have completed your order, you should receive an email with your order summary and links for downloading your digital products. If you don’t see the email in your inbox, be sure to check the spam and promotion folders. 

In the event of a missing order confirmation email, please click here to have your order details sent to you.

If you created an account, you can find your order information here

If you checked out as a guest, you should have received an order summary email with all the details of your order. Check all spam and promotion folders if you do not see this email in your main inbox. 

In the event of a missing order confirmation email, please click here to have your order details sent to you.

Nope! Your digital products are yours to use as long as you like. You will have automatic access to future versions of the product you purchased as well. 

For starting the refund process, please send your name, order number and any other feedback to [email protected]

 

Yes! When you purchase any of my recipes you have full support from me. If you have any questions or would like any substitutions throughout, I’ll help make sure your needs are met (just DM me on Instagram, @kat_can_cook!).

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Real Food, Real Life

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